Serenity: How to Handle Challenging People

Serenity: How to Handle Challenging People

Date & Location:

 Tuesday, January 27th, 2015

Fitchburg Library

Meeting Room

5530 Lacy Road, Fitchburg, WI

 Registration Networking at 1:30 PM

 Program runs from 2:00 – 4:00 PM

Cost

ASTD SCWC Members - $25

Non-Member Guests - $35

Serenity: How to Handle Challenging People

Challenging attitudes exist in every boardroom, audience and classroom. Learn to understand what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants. In this 2 hour program you will learn how to control apathetic, negative and despondent participants so they don’t control you.

Why Rule The Room:

We’ve learned the hard way that disinterested or disgruntled attitudes can quickly derail a presentation, meeting, or classroom.  That’s why we’ve spent a great deal of time and energy researching these attitudes and developing tactics to sidestep or diffuse the struggles they cause.  Once you learn these techniques you will wonder how you ever survived without them.

Takeaways:

• Stop interruptions, handle negativity and manage inattention
• Stay on track by keeping the talk hogs at bay
• Get the experts on your side and keep the know-it-alls quiet
• Avoid power struggles by sidestepping resenters
• Handle tough issues by handing them back to the fault finders
• Control anger and anxiety with techniques to handle the hecklers
• Meet the needs of others by engaging the distracted inefficient
• Boost productivity by stimulating stubborn passivity

Agenda:

• Hog-tie the Talk Hogs
• Allow Experts to Shine
• Simmer Down the Know-it-Alls
• Placate Resenters
• Handle Fault Finders
• Shut Down the Hecklers
• Stimulate Stubborn Passivity
• Engage the Distracted Inefficient

About our Presenter:

Jason Teteak is the visionary founder and CEO of the premier public speaking and train the trainer firm Rule the Room.  He helps others shine in front of their audience.  In twenty years of working as a presenter and coach, he has trained more than twenty thousand professionals to Rule the Room and has appeared before more than two hundred and fifty thousand people. He’s won praise and a wide following for his original methods, his engaging style, and his knack for transferring communications skills via practical, simple, universal, immediately actionable techniques.  His new book, Rule the Room: A Unique, Practical, and Comprehensive Guide to Making a Successful Presentation, was published in early 2014.