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Operational Training Specialist

  • Tuesday, June 05, 2018 4:21 PM
    Message # 6287363

    Please apply at https://recruiting2.ultipro.com/WIS1003/JobBoard/e6da0c90-f987-63dc-99a9-fb8c9014f57e/OpportunityDetail?opportunityId=b456c8a6-11b8-4db9-b187-d66f6d58efeb

    Position Summary

    The Operational Training Specialist is responsible for developing, assessing and training job skills/tasks in response to business unit needs. You will report employee progress to business units upon completion of a course. You will also maintain training materials and records accurately.

    In this role you will:

    • Ability to prioritize and work on multiple projects within established timelines.
    • Develop and write course objectives, curriculum materials (i.e., participant guides, job aids etc.) and course assessments.
    • Plan and facilitate face-to-face classroom training events for large groups, small groups and individuals.
    • Plan and facilitate distance learning training events for large group, small group and individuals.
    • Document and update training materials and attendance records accurately.
    • Evaluate and report employee progress and training feedback to business unit leads within defined Service Level Agreements.
    • Assist in evaluating participant skill sets for hew hire staff to determine employment continuation or termination.
    • Ability to learn and keep up-to-date with job skills, systems, and procedures for business units supported.
    • Work collaboratively with the training team to support business unit requests.
    • Collaborate with business units and SMEs on desired training outcomes.
    • Ability to assess the comprehension and understanding of learner(s) in a live training situation and adjust facilitation style to address the needs.

    You should have:

    U.S. citizenship is required for this position due to Department of Defense restrictions.

    • Bachelor’s Degree in Education, Communication, Psychology or other related fields; OR equivalent post high school education and/or work-related experience
    • 2 or more years customer service experience/operational experience in health care or other related fields

    In addition, we prefer:

    • 1 or more years’ experience working with/for/supporting training

    Who We Are

    We are a leading not-for-profit health insurer in Wisconsin, and our services have grown to reach active-duty and retired military personnel, seniors, and families in Wisconsin, across the U.S., and around the world. Learn more!

    WPS receives World's Most Ethical Company Award for 9th Year in a Row 2018 Most Ethical Companies Announcement

    At Our Core

    WPS Health Solutions has earned a reputation as a leader in the insurance and benefits administration industry through our commitment to excellence and high-quality service. Our corporate values reflect the core of who we are and how we conduct business every day.

    Customer Focused

    I recognize how my actions impact internal and external customers by being responsible for the customer experience. I look beyond the immediate issue to recognize and solve the problem.

    Individual Responsibility

    I own my actions. I am accountable and dedicated to achieving the best results for WPS Health Solutions and our customers. I embrace my role in helping the company achieve a high-performance workplace.

    Mutual Respect

    I lead by example and act ethically, honestly and am trustworthy. I show appreciation for others by giving and taking constructive feedback and encouragement. 

    Driven and Passionate

    I approach my work with enthusiasm, and personal commitment to the success of our business. I keep the importance of the work we do for our customers alive in my attitude and interactions with others and demonstrate pride in the worthiness of our purpose.

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    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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