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  • Tuesday, July 09, 2019 7:53 AM | Jan Szmanda (Administrator)

    On Thursday, June 20th, ATD-MAC hosted 20 members and guests at Token Creek Park for networking, resource sharing, and good, clean fun. 



    EVENT TAKEAWAYS


    Focus on you! As things get hectic make time to relax and recharge.  Remember that your ATD-MAC peers are here to help! 




    With the sun shining, the butterflies fluttering, and the summer beats blasting, ATD-MAC members and guests got busy catching up, swapping tips, poring over the book exchange and, in true trainer fashion, practicing training skills. Among the skills practiced were games new and familiar, from Kubb to Shut the Box


    Book swap offerings spanned a wide range of themes. 


    Picnic in the Park reminded us to “focus on you” - to serve both the professional and personal needs of our members - nourishing the professional with networking and knowledge sharing, and nourishing the person with fun, friends, and food. As you work to find the best balance for yourself, we’ll be there to cheer you on! 


    Never heard of Kubb? Neither had we, but that didn't stop us from learning!



    See you next time, keep in touch! 


    The connection and growth won’t stop here! See our 2019 calendar below and check out our events page to RSVP ASAP! Keep in touch via email or through social media - we’d love to hear from you!


  • Thursday, June 06, 2019 7:00 AM | Erin Lavery (Administrator)

    ATD-MAC is proud to announce a new way of connecting with the Madison learning community --- ATD-MAC’s first podcast, ICE’d Coffee.

    ICE’d Coffee is a review of the 2019 ICE Conference (International Conference and Exposition). Erin Lavery interviews ATD-MAC President, Jenn Stangl and Co-VP of Professional Development, Andrea Meade as they share their experiences, takeaways, and what it was like to see Oprah Winfrey and Seth Godin live.

    Listen here and follow along with the show notes and images below.

    ICE is the annual International Conference & Exposition for Talent Development. 


    Jenn Stangl and Andrea Meade attended together and shared their experience in the ICE'd Coffee Podcast.


    Listen to hear the story of how Andrea's phone ended up with a random stranger selfie that led to a new Twitter follower and conference friend. 


    Hear as Jenn and Andrea describe what Oprah shared about learning and motivation



    Hear how Seth Godin inspired Andrea to want to change the learning industry and learn the meaning of the image that Erin couldn't get out of her head.


    The quote




    It's not too late! You can still access materials and conference highlights through the 2019 ICE conference website.


    SAVE THE DATE! ICE 2020 is scheduled for May 17-20, 2020 in Denver, Colorado.

    Get tips on getting your conference and membership costs covered with these helpful resources:


    Disclaimer: ATD-MAC is proud to have a blog that features local ATD-MAC members as authors and contributors. We’d like you to know that the views and opinions expressed in this article or by any author/contributor in publications outside of this article do not necessarily reflect the official policy or position of ATD or ATD-MAC. 

    Podcast music provided through Creative Commons licensing with special thanks to esistnichsoernst on freesound.org


  • Thursday, May 23, 2019 9:20 AM | Kevin Smith (Administrator)

    On Thursday May, 16, 31 Madison-area learning and development professionals gathered at CUNA Mutual Group for the May meeting of ATD-MAC. Lee Johnsen, CPLP led a workshop titled “Understanding the Differences Between Face-to-Face & Online Virtual Facilitation.”

    Johnsen is the founder of Partners in Development, a firm focused on closing gaps in workplace performance, and the author of Literally Virtually: Making Virtual Teams Work.

    “If our goal is to improve performance, we need to do more than provide resources,” said Johnsen. “Many don’t realize that live, online facilitation takes more planning, more practice, and more purpose. It’s more complex than in-person facilitation.”

    The workshop began with a discussion on the differences between face-to-face and live, online facilitation. Attendees shared stories of bad virtual learning experiences, often the result of low quality technological connection or a lack of two-way engagement.

    Effective virtual facilitation requires well-planned logistics. It also requires participant interaction, which can be as simple as participant chat. Several workshop participants attested to the value of a “workshop producer,” in addition to the role of the facilitator. A workshop producer “supports the facilitator during the session by handling the technology as far as creating polls, moving participants in and out of breakout groups, and troubleshooting technical issues.” After the session, the producer also evaluates the effectiveness of the technology and the learning itself.

    Many saw the highlight of the workshop as an activity on vocal techniques to engage participants. In a virtual setting, audio quality and techniques like volume, pitch, and inflection are incrementally more important than in a face-to-face session. Everyone in attendance recorded a brief soundbite of a workshop introduction, receiving feedback from other learners.

    ATD-MAC will continue the conversation on virtual learning this November at the “All Things” Online event. Look for more information in the coming months - and please save the date for ATD MAc’s annual summer social, a picnic at Token Creek Park. Join us on Thursday, June 20th for networking, food, drinks, and fun in the sun! This event is free, but advanced registration is required!

    The slides from the session will be posted to the Members Only section of ATDMAC.org. While there, be sure to check out the Ascendis Leadership Academy! As a valued ATD-MAC member, you have complimentary access to the Ascendis Leadership Academy for 2019. Use this site to develop your skills whether you are a current leader, hope to move into a leadership position or want to simply develop yourself.


    By Ryan Panzer
    Ryan Panzer is a trainer and instructional designer at Zendesk's Madison office where he is currently working to launch a coaching program. Prior to working for Zendesk Ryan trained sales and customer support teams at Google's Ann Arbor office. Ryan is a graduate of the University of Wisconsin-Madison and has recently completed ATD's CPLP certification. He is passionate about Badger football and building cultures of learning.

  • Friday, April 26, 2019 5:30 PM | Kevin Smith (Administrator)

    Event Highlights: The One Person Show versus the Group: Getting a Tool Kit to Help You Be a Better Trainer

    By Caleb DeWitt

    On Thursday, April 18th, ATD-MAC hosted over 30 participants to explore industry trends in L&D, and develop a toolkit of best practices and L&D resources. Thanks to Zendesk Madison for hosting!

    EVENT TAKEAWAYS

    Our diversity is our superpower. Your peers offer a broad range of experience and expertise - tap in! You never have to go at it alone.


    EVEN

    Co-VP of Professional Development, Ryan Panzer, delved into this year’s theme, “Focus on You,” by leading an interactive exploration of your survey responses, and a discussion on how they compare to ATD’s 2018 State of the Industry Report. Here are a few key findings:

    • ATD-MAC plays host to an incredibly diverse community of L&D professionals, ranging from sole proprietorships and consultancies to large businesses, working alone, or in a team, we’re all represented here. Nearly half of us describe ourselves as a jack of all trades. Other significant portions of our membership also identify as facilitators, managers, or directors.

    • The L&D industry is seeing growth in both training expenditures and hours of training delivered per employee. For ATD-MAC survey respondents, there is a near-even split between training hours increasing and training hours stagnating.

    • On average, ATD-MAC survey respondents rely more on in-person training than the industry average of around 50% in-person, 50% remote.  


    Participants test their knowledge with Kahoot!


    Have you ever thought, There are an amazing and overwhelmingly large amount of tools out on the web. How do you know which ones to use? Andrea Meade, Co-VP of Professional Development, has answers - and so do you! Andrea shared an incredible toolkit of resources that brought participants to the forefront, sharing resources, experiences, and challenging ideas. Here are a few key points from the conversation:


    Putting it all together.


    And then the magic happened! Participants formed teams to address challenges presented in case studies. Knowledge became action, peers became collaborators, and experience and expertise were shared and multiplied. That’s the power of the “Focus on You!” Each of us carries an immense repository of experience and expertise and, when we put our minds together, the possibilities are endless.


    See you next time, keep in touch!


    The connection and growth won’t stop here! See our 2019 calendar below and check out our events page to RSVP ASAP! Keep in touch via email or through social media - we’d love to hear from you!


  • Thursday, February 21, 2019 9:05 AM | Kevin Smith (Administrator)

    My First Event: How MAC Changed It All
    By Erin Lavery

    I was thrilled to see that ATD-MAC won the National Chapter of the Month for February 2019. I can’t think of a chapter or group of people more deserving of recognition. 

    As I reflect on all the things that make ATD-MAC amazing, I am remembering what drew me to ATD-MAC in the first place. 

    We truly have something special with ATD-MAC. The people in this group – all of you that are driving what learning looks like in Madison – are amazing. Each of you is incredible and doing incredible things.

    I first heard about ATD-MAC years ago when I was trying to transition from a technical Training Supervisor to an organizational training role. The director of the department I was applying to suggested that I join ATD-MAC as a way to learn more about training, facilitation, design, etc. Tracy Nelson, if you’re reading this, I will forever be in your debt for many things; telling me about ATD-MAC is high on that list.

    The first program I attended was a Holiday Party. It was a free event that included networking, a year-in-review, and a Trainer Throwdown. I was so nervous. I sat in my car for a good five minutes getting up the courage to walk into a room full of people I didn’t know.

    The moment I stepped into the room, I knew I was home. 

    It took less than two minutes for a group to take me under their wing, show me around, and put me at ease. Sarah Gibson and Pat Hein, if you’re reading this, Thank You. I don’t know if you’ve ever known how important you were to me that night.

    For the first time in my life, I was surrounded by a group of people passionate about learning the way I always had been. I was able to geek-out and have people who got it and geeked-out with me. 

    The Trainer Throwdown was incredible. People were sharing and improvising off each other to create experiential learning activitiesIt was like jazz – improvising and building off the notes as we riffed our way to totally new approaches to learning without self-consciousness or ownership.

    It. Was. Glorious.


    And it is STILL glorious. I’ve come a long way from the girl psyching herself up in her car, and I know MAC has a lot to do with that confidence. Having the connection and support of this group has catapulted my career and has been a catalyst for me finding my passion for organizations and people. 

    Each year, I see the MAC getting better and better! The more of you I get to know, the more blessed I feel to know you. 

    For those of you I haven’t met, I can’t wait to meet you at a program. Throughout this week, we’ll be highlighting chapter board members on social media. Hopefully, by having some faces you know before you come, you won’t have to psych yourself up in the car like I did.

    What Madison has in the MAC is special. What we create and share when we are together is revolutionary. We are the future of learning. We build it every time we are together.   

    That’s why I am so excited to see that ATD-MAC is being recognized for how special it truly is.

    It’s also why I’m so excited for 2019. Andrea Meade and Ryan Panzer have taken a totally new approach to programming. MAC is doing stuff no chapter has ever done before.

    It’s why I feel so blessed to know you all, see you all, and be connected with you all. You make #myATDMAC amazing. If you aren’t a member, please join today. You won’t regret it!


    Erin is an Organizational Development Manager focused on developing organization-wide strategies to foster a culture of growth and connection at Exact Sciences. She is also the VP of Marketing for ATD-MAC. She loves getting coffee and chatting about learning! Feel free to reach out through LinkedIn or at vp.marketing@atdmac.org

    ATD-MAC is proud to have a blog that features local ATD-MAC members as authors and contributors. We’d like you to know that the views and opinions expressed in this article or by any author/contributor in publications outside of this article do not necessarily reflect the official policy or position of ATD or ATD-MAC.  

  • Tuesday, February 19, 2019 11:08 AM | Kevin Smith (Administrator)

    ATD-MAC 2019 Programming: A Whole New Approach and a Focus On You
    By Andrea Meade

    2019 has rolled into focus, and we’re already into February.  Does anyone else feel like the years are flying by faster and faster? I’ve started to look back at the last month and wonder where all my time went – has anyone else done that? I know I spend so much of my time at work, or at home with my family, and that when I finally feel like I have a moment to myself – for personal time, development/learning time or to just binge watch something on Netflix, I end up doing other projects I’ve put off.  The house needs to be clean, the blog has to be written, the kids need help with their homework, the dog needs a walk. It never ends.  Where is the time for you?  When will you be able to spend time focusing on you? Developing you? Helping you become a better you?

    That’s why we’re so excited about the 2019 ATD-MAC Program schedule. It’s ALL. ABOUT. YOU.

    This year we are working on a theme of “Focus on You.” And while we can’t offer massages or TV time, we can offer you time to better yourself both personally and professionally

    How are we doing that you might ask? ATD-MAC’s 2019 Programming is varying the types of programs we offer and really attempting totailor offerings to be for anyone in the training and development, human resources, or truly business field. 

    We are offering a new exciting program each month that we hope will engage you in a way that you’ll come join us and help us keep the conversation going ever further using our social media channels.  

    We are ramping up innovating program offers like pod casts, videos, Facebook events, LinkedIn discussionsand so many more options. We’re going to try some things at different times of days to engage those who can’t get away for the end of workday events we offer.

    We are using a new variety of venues too, hoping to get the group all over the city. 

    We are releasing our entire 2019 calendar of events at once to allow you to plan ahead and hold your calendars. I’m really hoping that even if one month doesn’t sound exciting to you, you’ll see other month’s events that look exciting! I’m also excited, that even if you can’t make that month’s event, you can still engage in the conversations using our social media channels.  

    Trust me, no one understands better how busy we all get – so let’s make it easier for us to focus on you!

    What will be doing this year? Take a look at our calendar below. Interested in learning more about a particular event? Let us know by connecting via email or through social media. Reminder, members will save on events, including our free summer savings events (June, July and August are free for members <- that pays for itself in membership!).

    (Click the image above to download.)


    Andrea Meade is the Co-VP Professional Development for ATD-MAC. Andrea has been working in the talent development field for over 10 years. She currently works as a training specialist for Shopbop (a subsidiary of Amazon) supporting their customer contact centers world-wide.  She also recently undertook the development of their customer service quality assurance program. Andrea has previously earned a Bachelor of Science in Biology from the University of Wisconsin-Stevens Point. In 2014, she obtained her Certified Professional in Learning and Performance from ATD. 

    ATD-MAC is proud to have a blog that features local ATD-MAC members as authors and contributors. We’d like you to know that the views and opinions expressed in this article or by any author/contributor in publications outside of this article do not necessarily reflect the official policy or position of ATD or ATD-MAC.
  • Sunday, December 30, 2018 10:17 AM | Kevin Smith (Administrator)

    By Ryan Panzer

    In the previous three blog post in this series, we explored the importance of coaching to organizational effectiveness. We sat down for a conversation with Madison-area coach Brandi Davis, and explored the basics of executive (manager) coaching. In this fourth and final post of the series, we will take a quick look at an integrated model of coaching - which, though time intensive to implement, has been shown to be the most impactful coaching model to an organization’s productivity and bottom line. 

    We might define integrated coaching as the capacity for individuals within an organization to have a meaningful feedback-driven conversation in the moment. Integrated coaching conversations address real behaviors as they happen, providing the opportunity for instant improvement or continuous high performance. 

    Integrated, or job-embedded coaching, is perhaps the inverse of that which is traditionally offered to managers or executives. Instead of 1:1, formal sessions that are somewhat contractual and often part of an official development plan, integrated coaching is entirely informal. Though it still occurs on a 1:1 basis, integrated coaching is rarely scheduled, seldom official, and never contractual. Because of its innate flexibility, integrated coaching has the capability of benefiting every single employee within an organization - not just the people leaders deemed worthy to receive the investment from a human resources department. A 2014 CEB (now Gartner) study identified that integrated coaching drives a 12.2% uplift in the performance of customer-facing teams. The same study suggested a neutral to slightly net-negative impact from formal coaching initiatives, likely a consequence of significant time away from customer-facing responsibilities. 

    Perhaps the most appealing part of integrated coaching is in how easy it is to staff up a team of coaches. Rather than outsourcing to a pricey coaching firm, you can draw on the fleet of coaching talent already in the door of your organization: your front-line managers. Integrated coaching gives front-line managers the training and the reinforcement they need to have a feedback conversation in the moment!

    What do these managers need to be trained to do in order to have an integrated coaching conversation? It comes down to the skill of asking the right questions. In his book The Coaching Habit (an instant classic on organizational coaching), Wall Street Journal bestselling author Michael Stanier suggests that there are seven questions that effective practitioners of coaching can ask their employees. By repeatedly asking these questions, coaching becomes a habit - and therefore ingrained into the culture of an organization. From Stanier’s perspective, effective coaches can call to order an integrated conversation with the simple question “What’s on your mind?” From there, coaches seek to uncover the needs and wants of the individual - and how they as people leaders can be supportive. Coaching at the integrated level then lacks the connection to long term individual development, to SMART goals, or to performance improvement plans. But these punctiliar engagements are flexible enough to accommodate all workplace challenges, frustrations, and needs - to provide support when and where it is needed the most. 

    So how do you get started with the integrated coaching model? Front-line managers need two things to establish integrated coaching. First, they need training. They need to be upskilled to ask coaching questions that help their teams to uncover insights and feedback on their performance. A secondary training need, by the way, might be to “tame” what Stanier refers to as the “advice monster.” Coaching, remember, is about asking the questions that lead to insight - and not about giving advice or directives.

    But training alone is not enough to implement integrated coaching. Managers need to be re-trained, incentivized, and re-incentivized to ask coaching questions within the course of the workday. Whether this is done through manager meetups, standup meetings, or regular motivational huddles, your integrated coaching program will flop without some commitment to reinforcement and continual coaching skill development! 

    The training and motivational needs of integrated coaching are highly variable depending on one’s organization. For this reason, many practitioners of integrated coaching hire an outside partner to provide an integrated coaching framework, and to provide L&D staff with "train the trainer" support. A partner can also consult on the ideal blend of coaching within your department. Integrated coaching does not need to be a substitute for formal, goal-directed coaching engagements. In their 2014 study, CEB, now Gartner, recommends striking a balance between the two, where approximately 75% of coaching time is spent in an integrated setting; 25% in a formal coaching session. 

    So while integrated coaching is not the panacea to all organizational challenges, it may just be the key to driving performance improvement at the most important levels of your company. 

    Ryan Panzer is a trainer and instructional designer at Zendesk's Madison office where he is currently working to launch a coaching program. Prior to working for Zendesk Ryan trained sales and customer support teams at Google's Ann Arbor office. Ryan is a graduate of the University of Wisconsin-Madison and is currently working on ATD's CPLP certification. He is passionate about Badger football and building cultures of learning. 

    Disclaimer: ATD-MAC is proud to have a blog that features local ATD-MAC members as authors and contributors. We’d like you to know that the views and opinions expressed in this article or by any author/contributor in publications outside of this article do not necessarily reflect the official policy or position of ATD or ATD-MAC.  

  • Monday, November 26, 2018 9:43 AM | Kevin Smith (Administrator)

    by Ryan Panzer

    Thanks for joining us for our Live Facebook Event for All Things: Coaching. If you missed it, you can still see the posts here

    So far in this blog series, we’ve focused on Internal Coaching and External CoachingPart 3 focuses on Executive Coaching.

    If there is a “traditional” model of  in the business world, it would be that of the executive (or, manager) coach. Executive coaching is widely utilized in North America - which is part of the reason that business coaching is now a ten billion dollar industry in the United States. The International Coach Federation, the industry group for professional coaches responsible for issuing one of coaching’s highest accreditations, had 17,500 certified coaches in the US as of 2016. Some 95,000 professionals across the United States work on business coaching in some capacity.

    If your organization is looking to get started with coaching, executive coaching may be the place to begin. While integrated coaching conversations (which we will review in an upcoming blog post) have the power to unlock broad cultural transformation at all levels of the organization, executive coaching offers the benefit of simplicity - one coach, for one promising leader, at one time. Moreover, providing your leaders with a high-quality coach can provide your organization with a model for effective coaching conversations that work at all levels of the company.

    But before you sign on the dotted line with a coaching provider, consider this checklist of a successful Executive Coaching Program.

    CHECKLIST ITEM 1: EXECUTIVE COACHING MUST BE SUPPORTED AT THE HIGHEST LEVELS OF THE ORGANIZATION. Coaching is an intentional commitment towards goal attainment. In order for coaching to have impact, the leadership of your organization ought to have a clear sense of goal direction and shared agreement on the prioritization of these goals - as well as an honest awareness of what might be blocking goal attainment. Moreover, coaching-ready organizations are willing to explore alternative ways to achieving their goals.

    CHECKLIST ITEM 2: DECIDE ON THE COACH EXPERIENCE YOU REQUIRE. The executive coach is an appropriately skilled and qualified professional who engages business leaders for 7-12 months of goal-directed conversation. According to a 2009 Harvard Business Review study, executive coaches are most often hired (most are hired/brought in externally) to “develop high potential or facilitate transitions, act as as sounding board, or address derailing behavior.” 

    Not every organization has the same coaching needs. Some organizations need coaches who are adept at helping leaders to work through interpersonal conflict or communication challenges, while other organizations need coaches who can play the role of counselor, or even therapist, at times of transition or ambiguity. Some organizations need a coach with industry experience and demonstrable industry results - while other organizations might prefer a coach who can quickly pivot a conversation for all lines of work. Get clear on your goals and outcomes in order to determine what you need in a coach. 

    CHECKLIST ITEM 3: DECIDE BETWEEN OUTSOURCING OR INSOURCING. Once coaching experience and needs are determined, many organizations decide to outsource their executive coaches, bringing in external resources who have been trained in consulting and psychology and accredited in business coaching. External coaches have the ability to remain neutral, perhaps even more objective than in-house employees. Still, many organizations lack the cash to hire an executive coach at $250-400 an hour for each of their leaders. The cost of an external partner is not a dead-end to executive coaching, but an internal tact does require the pursuit, development, and maintenance of business coaching skills within your organization. 

    Executive coaching is perhaps the first tablestake of a coaching culture. Organizations certainly should support coaching for their leaders - but leaders are not the only ones who need the support of a coach. In the next blog post, we’ll turn to coaching as an integrated practice, and how coaching conversations can permeate all levels of your organization.

    Ryan Panzer is a trainer and instructional designer at Zendesk's Madison office where he is currently working to launch a coaching program. Prior to working for Zendesk Ryan trained sales and customer support teams at Google's Ann Arbor office. Ryan is a graduate of the University of Wisconsin-Madison and is currently working on ATD's CPLP certification. He is passionate about Badger football and building cultures of learning. 

  • Friday, November 16, 2018 9:47 AM | Kevin Smith (Administrator)

    by Ryan Panzer

    In out first post of the ATD-MAC All things Coaching Series we looked at the effectiveness of coaching and how all organizations can benefit from some level of coaching engagement. In the next few posts we will take a look at different models of coaching programs, highlighting a free programs right here in the Madison area!

    Brandi Davis, a member of ATD-MAC, is the owner of B. Davis Directions, a consulting firm focused on employee performance, retention, and development. As part of her consulting practice, Brandi frequently serves as an external coach to leaders in Wisconsin's assisted living sector. 

    As a coaching consultant, Brandi is brought in to coach emerging leaders, and to provide one to one coaching and guidance to leaders who may be struggling or looking to become higher performers. Typically, Brandi finds that engagements last between four to six months. 

    When identifying candidates for coaching, Brandi says it is as much about the employer's buy-in as it is the employee's motivation and self-awareness. Davis says, "Coaching is helping someone discover the path they want to go on, then creating opportunities and resources to help people get there."

    Not every employee, and not every organization, will benefit from working with a coach. Employees have to be willing to make the first step down the path, and employees must be dedicated to promising the necessary opportunities and resources that their leaders need to accomplish their goals. 

    When Brandi works one to one with her clients, she starts with a two to three-hour interview that assess the coachee's leadership style, as well as their view of their organization. then, Brandi brings in the perspectives of others in the organization. 

    "I ask other members of the team, do you have the training and resources you need, what do you think is going well in the organization, and what are the opportunities? Do you feel valued, and do you feel recognized for the work you do?"

    Typically, these conversations are quire open-ended, giving the staff time to think and process, then take the information and synthesize it into a series of finding on the coachee's skill for teamwork, education, and communication - and how these skills fit with organizational realities."

    Once Brandi has completed her research on the coaches and their place within the organization, she is ready to work directly with her clients to create an action plan with specific, attainable goals. 

    When the action plan is set, Brandi and her clients break down a category into a series of steps to drive goal accomplishment. Brandi ensures her clients - both the coaches and the organization leadership - are brought into the action plan and willing toward towards it s completion. As Brandi and her coaches work on the action plan, they hold a series of regular phone check-ins, usually over the course of four to six months. 

    "There's always this partnership in coaching, with an end-goal that is attainable and engaging for the coaches and can be supported by myself. We celebrate the small successes along the way together." 

    Throughout Brandi's engagement with her clients, question and conversation are always prioritized over advice and direction Davis says that "coaching is constant question asking. It's not me giving advice. It's me trying to engage the client's critical thing. It's their own performance that is on the radar." 

    Brandi views coaching as beneficial to all organizations, provided the organization is willing to invest in coaching on a regularly and routine basis. 

    "The big thing to think about is the consistency of the model. For this reason, I would recommend that organizations start with an executive coaching program, then a middle management program. It's important to remember that coaching is not a one-off, six-hour session. the biggest thing about coaching is the consistency and the routine of it. If your executives don't have time to participate, then what are you really looking to get out if it?"

    Even without a formal coaching program in place, leaders can start to promote coaching behaviors simply throughout heir interactions in the workplace. Brandi encourages TD professionals to start speaking the language of coaching. Just get comfortable with three to four questions starting out. You can use those questions in the workplace - and then you do, you start to develop a coaching culture. My go-to question are about seeking to understand in issue firsts, and that starts with 'help me understand.' Or, 'what is the goal you are hoping to achieve?"

    Similar to working with a client in a one-to-one setting, it takes time an an resources to build a program. But getting started is as simple as asking ehe right questions, setting a course, and celebrating successes along the way.

    Brandi Davis has worked in the health and human services industry in a variety of files such as AODA clinics, PT/OT, hospitals, hospice and the assisted living industry for over 15 years. Brandi has over ten year' experience in recruiting, orienting, training , and supervising both volunteers and paid staff. During this time, Brandi has discovered one thing: She truly believes in the power of people. Brandi understand that people can and do excel in environments that allow them to reach their full potential through engaging training and proper coaching. Brandi is committed to building long-term relationships with her clients and providing top-notch customer service.  




    Ryan Panzer is a trainer and instructional designer at Zendesk's Madison office where he is currently working to launch a coaching program. Prior to working for Zendesk Ryan trained sales and customer support teams at Google's Ann Arbor office. Ryan is a graduate of the University of Wisconsin-Madison and is currently working on ATD's CPLP certification. He is passionate about Badger football and building cultures of learning. 

  • Friday, November 09, 2018 9:17 AM | Kevin Smith (Administrator)

    I am so excited to announce ATD-MAC's newest offering - All Things. All Things is a chance to take a piece of our field and dive deep for an entire month into "All Things" related to that topic. Throughout November, we are diving into All Things Coaching. 

    All Things Coaching will feature a 4-part blog series by Ryan Panzer, ATD-MAC member, blogger, and training and instructional designer at Zendesk's Madison office. Ryan's series will tackle internal coaching programs, establishing a coaching business, executive coaching, and integrative coaching as he dives into the research and best practices in the industry. We'll release one blog per week as we dive into All Things Coaching. 

    In the middle of the blog series, we'll also offer our first ever Live Facebook Event: All Things Coaching. Put on your jammies and grab a glass of wine when you join us for free, online November 20th from 8:00-8:45 pm. You'll have a chance to win great prizes, learn more about coaching, connect with the coaching community in Madison, and we'll cap it all of with a question and answer session with Ryan Panzer live on Facebook. Register today and receive an early entry into our price drawings. 

    We look forward to seeing you online throughout November as were try something totally new in bringing you the All Things Coaching Blog Series and Facebook Live Event. This is part of ATD-MAC's commitment to bringing you the best and most innovative ways to continue your professional development. 

    Thanks! And keep reading for our first post!
    Erin Lavery
    Vice President of Marketing, ATD-MAC


    Is Your Organization Ready for a Coaching Program?
    Ryan Panzer

    When is the "right" time to start a coaching program?

    Recently, I moved into a Learning and Development role at a company with no formal training or coaching program. as we have built out employee onboarding, ongoing product training, and a professional development curriculum, we have tried to assess the ideal timing for launching a coaching initiative. When would we start training managers to have a coaching conversation with their team? When would we begin to provide coaching support to our organization's leadership? Amidst the demand of so many other programs, our inevitable answer to the aforementioned questions is "later."

    Given the competing projects and priorities that are intrinsic to many Learning and Development teams who work in a rapid/agile environment, is it inevitable that the cultural transformation necessary for an effective coaching program will take a permanent seat on the "to-do" list? So maybe asking about the "right" time for coaching is not the right question to ask!

    Perhaps the right question, at first, is: "how might I intentionally cultivate a culture of coaching within my organization?"

    This is an easier question, as you can justify moving coaching initiatives up from the backlog by considering the core characteristics of coaching. 

    The ATD Competency Model defines coaching as the ability to "apply a systematic process to improve others' ability to set goals, take action, and maximize strengths." Because coaching is process-oriented and results-focused, it has the ability to improve all types of performance issues - including performance issues related to motivation, knowledge/skills, or organizational structures. Training, by the way, is usually only effective where performance issues stem from a deficiency in knowledge or skills. Perhaps this is why organizations who practice both coaching and training see faster results and an easier transfer for learning from coaching!

    With these characteristics as the bedrock of coaching it is unsurprising that coaching is hardly theoretical. 

    The Human Capital Institute identified that organizations with a strong coaching culture report 7% higher "revenues above that of their industry peer group" with 8% higher employee engagement. Similarly, Gartner found that customer contact organizations that utilize coaching experience a 12.2% average increase in agent performance (2014 Coaching Fundamentals Guide). Perhaps the innate effectiveness of coaching is part of the reason why 31 sessions at ATD ICE 208 had a coaching focus, while the expo hall was packed with 35 coaching exhibitors.

    Given its intrinsic versatility and potential, the question that TD professionals should ask next is: "What type of coaching program is my organization ready for?"

    There are a few different modalities to emulate in a coaching program - executive coaching, integrated coaching, and coaching as a habit, to name a few. The intended audience and expected benefit of each modality vary considerably. There is rarely a universal approach to coaching, which why it is so scalable, and why it needs to be shaped with analysis and intentionality. 

    In the coming weeks, the ATD-MAC Blog will explore coaching from multiple perspectives. We will interview coaching practitioners here in the Madison area, and we will review the current literature on coaching to see what is working. Along the way, we hope you gain a few insights to continues to shape the cultures of coaching in your organization. 

    Ryan Panzer
    Ryan Panzer is a trainer and instructional designer at Zendesk's Madison office where he is currently working to launch a coaching program. Prior to working for Zendesk, Ryan trained sales and customer support teams at Google's Ann Arbor office. Ryan is a graduate of the University of Wisconsin-Madison and is currently working on ATD's CPLP certification. He is passionate about Badger football and building cultures of learning. 


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